Shipping Policy

1. Order Processing

All orders are processed after payment has been received. Orders are usually prepared within the timeframe shown on the product or checkout page. Processing times do not include weekends or bank holidays.

2. Delivery Locations

We ship to addresses within the United Kingdom. Delivery to other locations may be available and will be shown at checkout where applicable.

3. Shipping Methods

Shipping methods and carriers are selected at our discretion. Available delivery options, estimated delivery times, and costs are displayed during checkout.

4. Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the order date. While we aim to meet stated delivery times, delays may occur due to factors outside our control, including courier delays or high demand periods.

5. Shipping Costs

Shipping charges are calculated at checkout and are based on the delivery method selected, order value, size, and destination. Any applicable charges will be clearly shown before payment is completed.

6. Order Tracking

Where available, tracking information will be provided once your order has been dispatched. Tracking availability depends on the delivery service used.

7. Incorrect Address

Customers are responsible for providing accurate delivery details. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout.

8. Failed Deliveries

If a delivery attempt fails and the parcel is returned to us, additional shipping charges may apply to resend the order.

9. Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the courier. Replacement or refund decisions are made on a case-by-case basis.

10. Damaged Items

If your order arrives damaged, please notify us within a reasonable time of delivery and provide supporting details where requested so we can review the issue.

11. Changes to This Policy

We may update this Shipping Policy at any time. Changes take effect once published on the website.

12. Contact

For shipping-related questions, please contact us using the details provided on the website.